FAQs

How to Order?

To place an order, simply browse our shop here, add your chosen items to cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order.

Size Chart

What are the Modes of Payment?

We accept GCash and BPI bank transfer.

Do You Accept Custom Sizes or Offer Alteration Services?

We do not offer custom sizing or alteration services.

How Do I Care for the Items?

We recommend hand washing and hang drying for best results. If using a washing machine, please place the item in a laundry bag and wash on a gentle cycle.

When Will My Order Arrive?

Standard Delivery:
• NCR: 2–3 days
• Provinces: 5–7 days

How Much is the Shipping Fee?

Standard Delivery:
• NCR: ₱99
• Provinces: ₱199

Do You Offer Other Delivery Options?

Yes, we offer:
• Next-Day Delivery – within Metro Manila only
• Same-Day Delivery – within Metro Manila only
• Rush Delivery – for provinces only *Shipping rates for this option varies. Please message us for assistance.

Do You Ship Internationally?

We currently offer nationwide shipping only.

Got More Questions?

Send us a message on Instagram @duchessthelabel
or email us at duchessthelabelph@gmail.com — we’d love to help!